Refund policy

Refund Policy

Custom & Personalized Orders — Final Sale All custom and personalized orders — including items with embroidered names, custom thread colors, fonts, placements, or personalized designs — are final sale and are not eligible for return or exchange. Please carefully review all personalization details before submitting your order. We are not responsible for errors submitted by the customer (misspellings, incorrect colors, wrong placement, etc.).

Defective or Damaged Items If your item arrives defective, damaged, or incorrect due to our error, please contact us within 7 days of delivery at bloomingembroidery@yahoo.com. Include your order number and photos of the issue. We will replace or refund the item at no additional cost to you.

Non-Custom Items Non-personalized items may be returned within 14 days of delivery, provided they are unused and in original condition. Customer is responsible for return shipping costs. Refunds will be issued to the original payment method within 5–10 business days of receiving the return.

Exchanges We do not offer exchanges on custom or personalized items. For non-custom items, please contact us to arrange an exchange within 14 days of delivery.

How to Request a Refund Email us at bloomingembroidery@yahoo.com with your order number and reason for the request. We'll respond within 2 business days.

Blooming Embroidery, LLC — Made with aloha in Hawaii 🌺